Last updated June 8, 2026
Refund policy
Personalized itinerary planning involves custom research and writing. This policy explains how cancellation and refund requests are handled at each stage of the work.
Before planning work begins
If you cancel before the confirmed planning start date, you may request a full refund to the original payment method, less any non-refundable payment processing fee that was clearly disclosed to you.
After planning work begins
If you cancel after custom planning work has begun but before the first complete itinerary is delivered, any refund will reflect the portion of work not yet completed. We will explain the completed work and refundable balance in writing.
After the first complete itinerary is delivered
Once the first complete personalized itinerary has been delivered, the planning fee is normally non-refundable because the custom service has been substantially provided. The one overall revision included in your proposal remains available within the agreed revision period.
Major changes to your trip
New destinations, changed dates, a substantially different route or other major scope changes are not treated as a cancellation of the original work. We will explain whether the change can be covered by the included revision or requires a new quote.
If we cannot complete the service
If we cancel or are unable to complete the agreed planning service for reasons caused by us, you will receive a full refund of all amounts paid. This full-refund commitment does not apply when the service cannot continue because you do not provide necessary information, do not respond within the agreed timeframe, request changes outside the agreed scope or otherwise prevent us from completing the work. In those circumstances, any refund will reflect the portion of work not yet completed.
How to request a refund
Email like20565@gmail.com with your name, payment date and reason for the request. Approved refunds are returned to the original payment method where possible.
Your legal rights
This policy does not limit any statutory rights or remedies that cannot be excluded under applicable law.